I want a shortcut to a file/folder I use regularly
Find the folder/file
Right click the file and follow the path to Send To – Desktop(shortcut) and click on this
Antivirus – Support for the antivirus scheme
This FAQ details the support available for Antivirus software provided under the ScoMIS antivirus scheme.
Antivirus – Unsupported downloads, McAfee VirusScan management tools etc
The following management tools and additional applications are available as part of the McAfee Antivirus scheme licence entitlement…
Recommended Settings for Un-Managed Wireless Access Points
Recommendations for a minimum wireless access point configuration.
Scomis Password Policy
This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…
SWGfL SPAM Email Filtering
The SWGfL Managed Service provide by Research Machine (RM) blocks SPAM. For example – In the week commencing 16th of May the service received 24,612,942 emails…
How to Set your Browsers Homepage / Start Page (IE/Chrome/Firefox)
How to set your Home Page in Internet Explorer and FireFox
How to Configure Windows Updates to use a Proxy Server
How to configure Windows Updates when behind a firewall using a proxy server.
Backing up the RM CC4 Database
How to backup the RM CC4 Management Console Database when using Remote Backup Software.
How to find your computers IP address and check if it is static or dynamic
Video guide on how to get you IP address for your computer. Click the link to watch.
How to setup Outlook 2007 for Easymail
Video guide how to setup Outlook 2007 to be the email client for SWGFL EasyMail.
Click the link to watch.
How do I setup mailbox auto-forward rules in RM Easymail
Use EasyMail advanced filters to automatically forward email to other members of staff based on content type or sender information.
Basic Guide to Installing a Printer on a Network
First the new printer will need to be assigned an IP address. In order to do this you should consult the user guide for that printer type. Start > Printers & Faxes > Add a Printer > Next Un-tick the Automatically Detect & Install my Plug and Play printer Choose Create a New Port >…
How to Restart the Print Spooler | Cannot delete print job
Sometimes a print job gets stuck in the queue; the school users can’t delete it themselves etc. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: Remote into…
My Monitor won’t turn on at all.
If there is absolutely no sign of life then try toggling the power switch. Check the power cable is securely plugged in at each end. Try swapping the power cable for one you know works…..
Monitor says “No signal or No signal input” but the computer is on.
Usually this means your monitor is turned on, but your computer is not. If your computer is on, and you get this error, it means the cable from the computer….
The display on my computer screen is sideways. Why has this happened?
Some computer monitors can be rotated, so there are video cards which support that rotation….
My computer is not turning on at all. What do I do?
First of all check for ANY signs of life – any lights or noises at all?
Check the power leads are secure at both ends…..
When I press my @ key, the ” symbol appears onscreen instead, Why is this?
If the correct characters are not appearing when you type, it may be that the Windows regional settings are out – the classic example is the @ and “ keys are switched around on US keyboards…..
My keyboard and /or mouse do not respond…
Ensure that both devices are plugged securely into the computer – for wireless devices check the wireless receiver is plugged in.
Try connecting them to different USB ports……
How do I choose a default printer?
Windows 7 – Go to the start menu – Devices and Printers use the right mouse button on the printer you wish to choose and from the list choose Set as default printer. Your default printer will be identified by having a tick on the bottom left of its icon. Windows 10 – Go to the start menu –…
My printer is showing up as offline.
First make sure the printer is plugged in and turned on.
Go to Printers and Faxes and right click on the printer in question and choose ….
I would like to add a network printer to my workstation.
To add a network printer go to the start menu and click on printers and faxes.
On the printers and faxes screen right click on an empty part of the window and choose Add Printer and then click next.
Click on Network printer or a printer attached to……
I am unable to print to the network printer from my workstation even though it is in printers and faxes and showing as ready.
This could be because your printer has been disconnected somehow.
Check the network cables from the printer.
Check to see if other workstations are having the same……..
My printer is producing black smudges down the paper when printing.
If this is happening your printer may be dirty.
Check if your printer is able to run a print clean page which can be found by going into printers and faxes…..
Outlook sometimes freezes or crashes while I’m using it.
A possible easy fix is to repair Outlook.
Open outlook and go to the top of the outlook toolbar and choose Help.
Scroll down and choose Detect and Repair…….
I have been sent an email containing a docx file but it will not open in Word.
DocX files are generated through Word 2007 and are incompatible with earlier office versions.
There is a compatibility pack on the Microsoft website which will allow ….
My emails seem to be vanishing from Easy mail after opening them up in outlook.
By default when using Outlook to access emails it removes the original email from Easymail and moves it to your Outlook. To correct this a tick needs to be placed in Leave a copy of message on server…
New emails do not display a notification on my taskbar when they arrive Outlook 2010
To have the notifications show up:
Open up outlook and go to tools – options – emails options…..