Scomis Hosted Application 2016 Service uses Microsoft Remote Desktop Printing.
This means that any printers which are used with Scomis Hosted Application Service are required to be Microsoft Certified and Compatible with Microsoft Windows Server 2016.
If they are not on the Microsoft certified list, which can be found below, printing from Scomis Hosted may have unpredictable results.
Please update your printing drivers to a Microsoft Certified driver to avoid issues:
Issues you may experience may include:
- Failed to print anything without prompt.
- Losing printing preferences i.e. 1-side, duplex, colour settings.
- Characters may not appear correctly or aligned maybe skewed
The Scomis Application 2008 Service is heading to End-of-Life Link, the print method used here is different from 2016.
This is why you may experience issues you had not had before.
With the introduction of the Scomis Hosted Applications Server 2016 platform, Scomis made the decision to move away from the Screwdrivers product and instead adopt the Microsoft EasyPrint solution which was specifically designed for Remote Desktop.
Papercut has an incompatibility with EasyPrint (https://www.papercut.com/kb/Main/SpecialConsiderationsOnTerminalServer).
As a work around to the incompatibility of Papercut and EasyPrint, you may continue to access our Server 2008 platform.
In addition, on the Server 2016 platform, use the Print to PDF option and then transfer the PDF to the local workstation for printing.
FMS and Exams Organiser
Scomis are aware of an issue affecting older applications such as FMS and Exams Organiser.
These applications were originally designed to operate on Windows 32bit bit operating systems and we believe that this is where the issue is originating.
Scomis are investigating the issue, however as this issue is intermittent and doesn’t affect all users we have not been able to gather enough data to understand how we may work around the issue and resolve the problem.
Workarounds to get printers in FMS:
- Close FMS, select Set Default Printer from SIMS Shortcuts and set the printer and re-open FMS.
- If this doesn’t work – Logout of Scomis Hosted, logging back in, waiting 2 mins then opening FMS.