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Groupcall Emerge – Profile not compatible error on Android phone

Issue

You have downloaded the Groupcall Emerge app on your Android device and are logging in, and the following error message is displayed.

Groupcall Emerge error

Resolution

Contact Scomis service desk so the Server and Network team can login to the Emerge Management console and change your user profile from Senior Management Team or Teacher to Original SMT or Original Teacher. This removes the permission to view the extra Behaviour and Achievement data that is not available on the Android App.

 

Reviewed on 01/08/2019

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