There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…
‘Error: Could not open macro storage.’ when running a report via Reports > Run Report. The cause of this problem was a Microsoft Word File Block Setting. To resolve this you will need to open Microsoft Word and click on File -> Options. On this screen select Trust Centre -> File Block Settings….
The latest generation of Surface Tablets will allow you to install the full Hosted Applications connector which can be downloaded here. However if you wish to install the Hosted Applications service on to a Windows RT device you will need to follow the steps outlined below. Open the Windows App Store and search for Remote Desktop,…
To format the date in the report as required after export to excel, please follow the below mentioned steps: Select the column with the dates in the Excel spreadsheet. Select Data tab on the menu bar and click the button that says ‘Text to Columns’. A wizard will now appear. Select ‘Delimited’ in Step 1 click ‘Next’,…
If there is not a duplicated machine name please follow this FAQ instead – http://faq.scomis.org/kb12760/. A customer will have created a new user to log onto encryption for a laptop. They then get an error when logging on which says “0xE0010020 unknown user name”. This can be caused by an error in the installation of…
Occasionally a school will call and ask for a CSV file that contains a list of all of the encrypted laptops for that school. The following is the steps required to create this report: Log into the Encryption Management Console. To get to the required program press Start – All programs – Mcafee Endpoint Encryption…
Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered. Also remember that passwords are case sensitive. Click the File Button , click Save As, and on the bottom of the Save As dialog, click Tools. On the Tools menu, click General Options. Under File…
The inbuilt Attendance and Lesson Monitor reports are designed to output to a web browser such as Internet Explorer. It is possible to export the data from the web browser to Microsoft Excel. After running your report it will open a new window and you will see your information. If you right click on the…
To change a room name within Examinations Organiser you actually need to make the change within SIMS first. To make the changes you will need to follow this path within SIMS: Focus | School | Rooms. Once you are in the rooms section you will be able to edit previously created rooms by browsing for…
Before starting the report, make sure you make a note of the Short Name of your User Defined Group as this will be required. After selecting the data fields that you require for your report press Next, this will take you to the Define Filter screen. Click on New, a screen will pop up which…
Error: This exceeds the maximum width when running a report in SIMS. This is because the report is running as a Word List Report. It would need to be changed to a Form Report (RTF) output on the Define Presentations screen. Ensure that Form Report (RTF) is selected. Sometimes it will show as…
To create a simple report to generate a list of Usernames and passwords for SIMS Learning Gateway: Reports | Design Report | Create a new report Click on Contact, click next Click on the + Contact Information, select Addressee, AddressBlock of the home address [AddressBlock], Salutation Double click on the Students subreport, click on +…
If a staff member has a higher pay scale within Salary Projection within FMS than they have on their contract within SIMS and this is incorrect please follow these steps: – Find the staff member’s personnel record within SIMS – Open their contract – Put an end date on their current Salary Scale Record that…
This FAQ will only need to be followed if there is not a duplicated machine name as per the following FAQ – http://faq.scomis.org/kb14883/ A customer will have created a new user to log onto encryption for a laptop. They then get an error when logging on which says “0xE0010020 unknown user name”. This is caused…
When attempting to print in SIMS an error message appears stating ‘You do not have permission to use the selected printer’. Try completely removing and reinstalling Screwdrivers (Double check whether the school need x32 or x64 bit) After doing so, go to Help > Reset to default settings on the connector, however if the hosted…
To change to a left handed mouse click within the Hosted Environment, a shortcut will need to be added to the user’s profile. A member of staff with User Management permissions in SIMS will need to add the shortcut by opening the TS Shortcuts tool found within the User Management tab. The Swap Mouse Buttons…