Scomis Hosted Application Connector - Frequently Asked Questions

To connect to your hosted SIMS / FMS or other Scomis Hosted Application, whether at school or at home, you need to download and install the following software –

(1) Scomis Hosted Application Connector (v6.10)

(For 32bit or 64bit workstations)

What’s new in this release? https://faq.scomis.org/kb22419/

Please ensure that the Microsoft .net framework version 4.0 and above is enabled.

32bit

64bit

(2) Driverless Printing Client (v4.8.03)

Select either the 32bit or the 64bit version

Supported Clients

Window Version	Notes
Windows 10	Tested from a clean installation of the Connector. Should you upgrade to Windows 10 and have any problems with the Connector please reinstall the Connector from the links above. The Scomis Hosted Applications Connector uses the Microsoft .net Framework, please ensure that you have a minimum of version 4.0 installed or enabled.
Windows 8 (All versions)	Some users report initial connection problems that can be solved following this http://faq.scomis.org/kb11685
Windows 7 SP1	Scomis Hosted Applications Connector uses the Microsoft .net Framework, please ensure that you have a minimum of version 4.0 installed or enabled.
~~Windows Vista SP2~~	Please note Windows Vista is no longer supported.
~~Windows XP SP3~~	Please note Windows XP is no longer a supported operating system. If you are still using Windows XP you should upgrade or replace your computer ASAP.
Windows Server (All versions)	Whilst users can connect from this Server OS we do not support nested sessions, i.e. a user connecting to schools server then connecting from there to the Scomis Hosted Application Service.

Apple OSX / iOS	For Apple Macbook Pro, Macbook Air please see: http://faq.scomis.org/kb11320/ For Ipad, Ipad Air & other Apple devices please see http://faq.scomis.org/kb13251/
Android Devices	For Android based mobile devices and tablets please follow http://faq.scomis.org/kb16064/
ChromeOS Devices	Scomis have been piloting an HTML5 web based solution and the beta stage is now closed. This allows Chromebook users to access the Scomis hosted platform via their Web browser. Please refer to http://faq.scomis.org/kb16818/ for further details. Alternatively, there are now some Chromebooks which are compatible with Android apps so we would recommend using the Microsoft RDP client and following https://faq.scomis.org/kb16064/ where possible.

NOTE: Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that all users and devices are covered for remote use rights by having a valid Microsoft Office 2016 Licence (Standard Edition Minimum).

If you have been directed to this FAQ to resolve a problem please be aware you need to be an “administrator” in Windows to install software so you may need a member of your IT Support team to install this update for you onto your computer.

School ICT Staff should read the following before deploying the application:

Related FAQs & Known Issues:

Connection options on the new Hosted Application Connector
Scomis Hosted Application Connector – Detected by Antivirus Application as a Trojan Virus or Malware
Scomis Hosted Connection Version 6 – Whats New?
Removing the Hosted Application Connector
Scomis Hosted Application Connector – Slow Connector Logon
Scomis Hosted Application Connector – Connection problem from Windows 8, 8.1 or RDP8 on Windows 7
XP SP3 with RDP v7 only – If you have installed RDP Client Version 7 (aka kb969084) please see http://faq.scomis.org/kb9263
Printing Problems in Windows – The first step for printer troubleshooting should be to install the lastest Screwdrivers Driverless printing client using the links above.
Windows 7 error relating to the ssl certificate – Some Windows 7 clients have been affected by this hotfix – please try installing the hotfix on one system to make sure it fixes the problem before deploying to your site.
Windows Root Certificate Update – All Windows machines will need the Microsoft KB931125 Root Certificates Update applied, this is usually applied through Windows Updates, but can be downloaded separately from http://catalog.update.microsoft.com (Internet Explorer required)
Description of the driverless printing solution – http://faq.scomis.org/kb3082/

Version History

Scomis Hosted Applications

5.00 – Initial release, Full MSI Version, HostedApps = 5.00 Bootstrap = 2013040401
5.06 – Improved Connection testing routines
5.10 – Seamless connectivity / New Connection tester application launched from help menu / Improved bootstrap
5.30 – Carrier Neutral connectivity / Integrated Service Status
5.40 – Resolved Windows 10 Creator update issue
5.42 – Bug fixes for Windows 7 connectivity
6.08 – Re-written version using .net Framework

Driverless Printing Client

4.6
4.7.06 –
- Added – – Support for Dynamic – Virtual Channels, which fixes connection – issues in RDSH and RemoteApp
- Fixed – Margin – issue with certain paper sizes in MS Office
4.8.0 –
- Added – Enhanced compression for print data, up to 6x faster printing
- Added – Switch – to reset printer defaults – after each print job
- Added – – Log rotation – and size management
- Fixed – Communication errors with Simplify – License Service
- Fixed – Services change logging modes without – restart
- Fixed Margin – and output issues
- Fixed Xerox printers – forcing wrong paper type
- Fixed Font selection – issues
- Fixed Font rotation – issues
4.8.02 – June 2015
- Improved embedding of temporary and subset fonts
- fixed possible crash when enumerating irregular fonts
- fixed issue were client logs could cause mstsc.exe to hang
- fixed possible BSOD on session logon
- fixed issue in Server 2012 were connecting an RDP virtual channel would cause an unrecoverable error
- fixed issue were logging could prevent a process from correctly exiting

kb9079