Scomis Hosted Application Connector – Connection Tester
Built into the Hosted Application Connection is a connection tester that will work through testing the connectivity required for access to our services…
Scomis Hosted Application Connector 2016 – Connection problem from Windows 8.1 RDP
You may find the problems logging onto the Hosted Application Connector with Windows 8, 8.1 or Windows 7 after you install the RDP 8.0 update…
Scomis Hosted Application Connector – Connectivity Requirements
Connectivity requirements for the Scomis Hosted Applications Connector…
Missing Hosted SIMS Shortcut
Your SIMS Terminal Server shortcut has dissapeared from your desktop and start menu…
Scomis Hosted Application Connector – Second Logon Prompt
When logging onto the service through the Connector you may find a second login box asks for your password..
Hosted Applications Bootstrap – 0003 Missing Hosted applications GUI Files in $Local Path
You may get the error “Hosted Applications Bootstrap – 0003 Missing Hosted applications GUI Files in $Local Path” when launching the hosted application connector…
Scomis Hosted Application Connector – Slow Connector Logon
You may find the initial logon to the service through the Hosted Application Connector is slow, on some systems it can take upwards of 60 seconds…
‘You do not have permission to use the selected printer’ in hosted services
When attempting to print in SIMS an error message appears stating ‘You do not have permission to use the selected printer’. Try completely removing and reinstalling Screwdrivers (Double check whether the school need x32 or x64 bit) After doing so, go to Help > Reset to default settings on the connector, however if the hosted…
External Connector “Incompatible Database” error after an upgrade
The current auto upgrade application for the external connector was not designed to work on Windows 7 workstations…
Left Handed Mouse Click in Terminal Server
To change to a left handed mouse click within the Hosted Environment, a shortcut will need to be added to the user’s profile. A member of staff with User Management permissions in SIMS will need to add the shortcut by opening the TS Shortcuts tool found within the User Management tab. The Swap Mouse Buttons…
Workaround – characters/words compressed/bunched when printing Exams Marksheets from some network printers
You may have problems with print output from Exams marksheets where the words/characters are bunched together to the point where they are unreadable if your printer is a network printer…
Driverless Printing – Incorrect Print Output / Missing Characters
If you have problems with print output where there are missing characters, i.e the actual printout is missing pieces of information that exist in the on screen report or print preview…
Using Outlook with Corero
Using Outlook with Corero to send Email.
Corero Scanned Images Sync tool
Using/configuring the Hosted Applications Sync tool for Corero
Setting up Teachers2Parents on Scomis hosted applications platform
Teachers 2 parents now uses Wonde to upload data- if you wish to use Teachers 2 Parents with Scomis Hosted please contact Teachers 2 Parents about moving to Wonde . If you wish to use the old application please see the advise below: Scomis host Teachers2Parents on our hosted SIMS platform. If your school…
Remove/uninstall the Scomis Hosted Applications Connection (version 5)
In order to fully uninstall the Scomis Hosted Applications Connector, the following steps will need to be taken…
Move a school to a different server
From time to time it my be necessary to move a schools SIMS and FMS databases to a different server. These are the outline steps that are required for doing this. Move Database Use DBAttach to detach the schools databases. Move them onto the Target Server Reattach the Databases Update schools Connect.ini, FMSConnect.ini, DatabaseSelector INI…
Schoolcomms – Recording VAT
If your school sells items such as book bags online via SchoolComms you will need to inform County/HMRC of the VAT element, in order that the monies can be reclaimed. At the moment there is no defined way for a school to mark a payment request as being VAT applicable within Schoolcomms. This would make…
Scomis Hosted Application Connector – How the automatic updates work
Starting with Version 5 of the Hosted Applications connector, a new Automatic updating component will help to keep the client up to date, removing the requirement for an Administrator to uninstall old version and install an updated Full MSI version…
Groupcall Emerge – Profile not compatible error on Android phone
Issue You have downloaded the Groupcall Emerge app on your Android device and are logging in, and the following error message is displayed. Resolution Contact Scomis service desk so the Server and Network team can login to the Emerge Management console and change your user profile from Senior Management Team or Teacher to Original SMT…
5. Completion Sign Off
After the post-migration has been completed. The school will then have to complete these final processes to sign off the migration. The school will need to check all migrated databases are correct (acceptance testing), all users able to access the service and are able to print to a compatible printer. The completed sign off form…
Migration to Hosted Applications
This documentation will guide you through a successful implementation of the Scomis Hosted Application Service from your current school hosted environment. It is intended for the Schools SIMS Data Manager (Or similar role) to use and will require input from other members of staff such as the Network Manager & Exams Officer to ensure the…
Default/Extended Screen Saver timeout policy on the Hosted Application Service for SIMS
This article covers the screensaver timeout, that is the length of time a session will receive no input from the user by either the keyboard or the mouse before a password is required to unlock the session.
Supply Claims only printing one page
When clicking print in Supply and getting the print diagloue box and clicking print again the printer only prints out first page, e.g. 1 of 5.
Using Teachernet and Collect with Hosted Applications
When using Teachernet or Collect with SIMS on Hosted Applications you must use the links from the left hand panel on SIMS to access them, other wise you will not be able to import and export files to and from SIMS. If any of the links that you need are missing, your main administrator or ICT technician should…
My screen has frozen/I can’t click on anything in SIMS Terminal Server
Sometimes you may experience the screen ‘freezing’ and you are unable to click on anything. The first thing to try is holding down the Alt key and tapping the Tab key to cycle through the open programs. Often what happens is a program has opened/a dialogue box has appeared, but it has not come to…
Explaining the drive mapping in Terminal Server, how to navigate the drives
You should have a link to File Manager on your shortcuts to the left hand panel of your Scomis Hosted Applications Service, SIMS program, click on this and you will see all the drives available to you and be able to move files between them. When you use Securenet, Teachernet or Collect you must also…
The edit options are greyed out on my report
When saving reports from Sims .net the edit options such as Data sort are greyed out – this is in Excel 2010. If the header bar, besides giving the file name, also says Group:- 1. Right click on the ‘Sheet 1’ tab at the bottom 2. Choose Ungroup KB6568 Reviewed 29/04/2015
Hosted Applications – Quickletter Template
Individual quickletter templates for staff on the Hosted Terminal Server.
SIMS .net Quickletter and Office 2010
Quickletter doesn’t display the Save and Upload button since upgrading to Office 2010.