Backup Control for SQL2008 – Troubleshooting

If you’re seeing failure messages when you check the backup logs follow the below steps     Check whether a terminal server school BCU should be removed at time of TS installation If this hasn’t happened delete the Backup Control program folder and the associated scheduled task Browse to http://upgrades.scomis.org/upgrades/logBackup/updateactivestatus.php Search for the school Select…

I imported a CTF and now I have a duplicate student

This can happen if the information you have entered into SIMS .net does not match exactly what is on the CTF.  SIMS .net matches 5 pieces of information: forename, surname, date of birth, UPN and gender.  If any of this information differs, SIMS .net will think that the student on the CTF is a new student. …

I have created a CTF but I can’t find it to upload it to S2S

The Exception log (section 4) of the export process will show if SIMS .net has exported the CTF successfully. The key is to look at the Number of Students in File and compare this to the Number of Students Processed. If these match then the export has been successful and the CTF is ready to…

My CTF will not export

If there is an error with the CTF look in the bottom left-hand side of the screen within the CTF window for a clue as to what the error is.

I want to select a pupil for a CTF but they are missing.

If pupils are not showing in the list to be included in the CTF please make sure the tick box that is located in tab 3 – ‘Students’ that is named ‘Include students already exported’ is ticked and then refresh. If the pupil/students are still missing from the list, check the view being used is correct. The choices…

Where do I send a CTF if I do not know where the pupil is going?

If you do not know the destination of a Leaver you will need to send the CTF to an alternative destination called unknown destination. This will appear within the destination school as the name “Unknown Destination”. If the unknown destination does not show then please follow these steps: – Go to: Tools/setups/CTF and click on the…

Destination school vanishes I create a CTF

When you have chosen the destination school from the drop down list when creating a CTF do not then put in a destination LA as well, as this will clear the school name that you have already entered. The same thing will happen the other way around, so if you have a destination LA do not…

I cannot find the CTF that another school has sent us.

Have you received the email from the DFE to say that there is a file waiting for you? If not, the school intending to send the file has not managed to send it yet. If you have received an email to say that there is a CTF waiting for your school you may not be…