Reconciliation error “an attempt was made to re-import the file”
The problem can happen if FMS crashed during the import or if the OK button was not clicked after the import…………….
Petty Cash Reimbursement error “School Budget Share would be overdrawn”
This is due to insufficient funds in School Budget Share so a temporary workaround is needed…………..
Non-Invoiced Income post button greyed out
This is because the process has been interrupted.
Go to Focus>Non-Invoiced Income>Paying In Slips………….
My attendance register is showing the pupil’s legal surname; how can I get it to show their chosen surname?
Go to Tools/Setups/Attendance..
My attendance does not show children that are not yet 5 years old; how can I get them to show?
Go to Tools/Setups/Attendance Setup/Module Setup Click on tab 3 ‘Exclude from attendance’ Take the tick out of ‘Exclude Students with date of birth after’ Click save Last reviewed: 22/12/2014
My registration groups are not in the order I want when I go to print my registration sheets.
To change the order the registration groups appear: Go to Focus – School – Pastoral Structure – Current Structure. Click on the + to expand the pastoral structure until you see you registration groups. Highlight the group you wish to move higher or lower in the list and use the up and down arrows near…
I entered the code Y for the wrong date; it will take too long to remove them individually is there an easier way?
To Bulk Remove a Y code entry: Go to Focus/Attendance/Exceptional Circumstance. Search for the incorrect instance that you set up. Highlight it and click the delete button. This will remove the Y code from all the records that it had been applied to. Reviewed 28/07/2020 – AT
Attendance Code Y
Need Y code for expectional circumstances, to create this…
I am trying to change some attendance marks but cannot overwrite what is already there.
It sounds like the marks have been preserved. There is a toggle button at the top of the screen within Edit Marks, click on this to switch between overwrite and preserve.
My Monitor won’t turn on at all.
If there is absolutely no sign of life then try toggling the power switch. Check the power cable is securely plugged in at each end. Try swapping the power cable for one you know works…..
Monitor says “No signal or No signal input” but the computer is on.
Usually this means your monitor is turned on, but your computer is not. If your computer is on, and you get this error, it means the cable from the computer….
The display on my computer screen is sideways. Why has this happened?
Some computer monitors can be rotated, so there are video cards which support that rotation….
My computer is not turning on at all. What do I do?
First of all check for ANY signs of life – any lights or noises at all?
Check the power leads are secure at both ends…..
When I press my @ key, the ” symbol appears onscreen instead, Why is this?
If the correct characters are not appearing when you type, it may be that the Windows regional settings are out – the classic example is the @ and “ keys are switched around on US keyboards…..
My keyboard and /or mouse do not respond…
Ensure that both devices are plugged securely into the computer – for wireless devices check the wireless receiver is plugged in.
Try connecting them to different USB ports……
When trying to save an allowance or anything else I get a message that the Pay Scale is required.
Open all the allowances, posts and scales and look for a blank or red field, fill in the required information and then try to save again.
I want to backdate a contract change but am worried that this may have a knock on effect.
If you backdate a contract it will affect FMS. If you have reconciled against the old contract the advice is to not backdate unless you are happy to change FMS as well.
I have created a CTF but I can’t find it to upload it to S2S
The Exception log (section 4) of the export process will show if SIMS .net has exported the CTF successfully. The key is to look at the Number of Students in File and compare this to the Number of Students Processed. If these match then the export has been successful and the CTF is ready to…
My CTF will not export
If there is an error with the CTF look in the bottom left-hand side of the screen within the CTF window for a clue as to what the error is.
I want to select a pupil for a CTF but they are missing.
If pupils are not showing in the list to be included in the CTF please make sure the tick box that is located in tab 3 – ‘Students’ that is named ‘Include students already exported’ is ticked and then refresh. If the pupil/students are still missing from the list, check the view being used is correct. The choices…
I have created my alternative destination but when I try to select I can’t find it.
When creating the CTF for an alternative destination that has already been created, choose the option from the ‘Destination LA/Other’ drop down list and not the ‘Destination School’ drop down list. If the new destination still doesn’t show, you will need to restart SIMS and it will pull through. Reviewed – 19/03/2018
Where do I send a CTF if I do not know where the pupil is going?
If you do not know the destination of a Leaver you will need to send the CTF to an alternative destination called unknown destination. This will appear within the destination school as the name “Unknown Destination”. If the unknown destination does not show then please follow these steps: – Go to: Tools/setups/CTF and click on the…
What do I do with the CTF for a pupil that is going to an Independent school, overseas or to Scotland?
If the CTF is being sent to one of the above you will need to set up an alternative destination. Go to: Tools/Setups/CTF and click on the ‘Alternative Destinations’ hyperlink. Click ‘New’. Type…..
Destination school vanishes I create a CTF
When you have chosen the destination school from the drop down list when creating a CTF do not then put in a destination LA as well, as this will clear the school name that you have already entered. The same thing will happen the other way around, so if you have a destination LA do not…
When sending a CTF the destination school is not always there for me to select from the drop down list.
If you are sending a CTF and the destination school is not there, please follow these instructions: Go to Tools/Other Schools and carry out a search on the school name. If the school is not there you will need to create a new record and fill in the required details. If the school is there…
I cannot find the CTF that another school has sent us.
Have you received the email from the DFE to say that there is a file waiting for you? If not, the school intending to send the file has not managed to send it yet. If you have received an email to say that there is a CTF waiting for your school you may not be…
How do I choose a default printer?
Windows 7 – Go to the start menu – Devices and Printers use the right mouse button on the printer you wish to choose and from the list choose Set as default printer. Your default printer will be identified by having a tick on the bottom left of its icon. Windows 10 – Go to the start menu –…
My printer is showing up as offline.
First make sure the printer is plugged in and turned on.
Go to Printers and Faxes and right click on the printer in question and choose ….
I would like to add a network printer to my workstation.
To add a network printer go to the start menu and click on printers and faxes.
On the printers and faxes screen right click on an empty part of the window and choose Add Printer and then click next.
Click on Network printer or a printer attached to……
I am unable to print to the network printer from my workstation even though it is in printers and faxes and showing as ready.
This could be because your printer has been disconnected somehow.
Check the network cables from the printer.
Check to see if other workstations are having the same……..