Recommended Password Policy

Devon County Council has adopted a password policy that defines how passwords are used to protect the county network and county data. It is recommended that Schools adopt a similar policy.

I imported a CTF and now I have a duplicate student

This can happen if the information you have entered into SIMS .net does not match exactly what is on the CTF.  SIMS .net matches 5 pieces of information: forename, surname, date of birth, UPN and gender.  If any of this information differs, SIMS .net will think that the student on the CTF is a new student. …

Basic Guide to Installing a Printer on a Network

First the new printer will need to be assigned an IP address. In order to do this you should consult the user guide for that printer type. Start > Printers & Faxes > Add a Printer > Next Un-tick the Automatically Detect & Install my Plug and Play printer Choose Create a New Port >…

How to Restart the Print Spooler | Cannot delete print job

Sometimes a print job gets stuck in the queue; the school users can’t delete it themselves etc. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: Remote into…

Cannot Print to Curriculum Network Printer(s)

Is there an error message or red/amber LED on the printer? YES – Obtain printer make and model and approximate age Re-seat the printer cartridge(s) and ensure there are no paper jams Restart the printer If no difference download the manual to troubleshoot the exact problem NO –  As System Administrator login to the curriculum…