How do I import a supplier catalogue into FMS within Hosted Applications
You will need to make the file available on the Terminal Server………
You will need to make the file available on the Terminal Server………
During the installation routing you may receive an error stating: “Cannot check for version of this installer. Required whitespace was missing”…
Click on the links below to download the relevant MSI or other files required for your installation. Redstor Pro ESE Client Software. Click the title to download the Redstor software for Windows 7 Desktop and above, Windows Server 2008 and above. Click on the latest version link and the select the correct O/S version…
Taken from Appendix A of the deployment documentation…
Stone offer a disposal service to DCC whereby they collect equipment from around the council and there is no charge. All hard drives are wiped of data prior to being sent to our recycling facility in Stone where all materials are broken down for recycling. If a school is in the process of buying equipment from…
School Announcements fail to display…
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen…
Is it possible with SLG to make the student name when listed in the attendance registers list linkable with their student details page?
If your screen goes black or is un-responsive, try using this key combination.
Issue: The system state backup may fail with the following message in the log: Message: 01:00:05 [System State (using Wbadmin)]: Performing system state backup Message: 01:00:05 [System State (using Wbadmin)]: Waiting for wbadmin to complete. Warning: 01:00:11 [System State (using Wbadmin)]: System state backup failed: Exit Code = -2 Cause: This message indicates that the…
If there is a training course you wish to go on but its not running in your area please contact the Scomis Service Desk via telephone on 01392 385300 or email scomis@devon.gov.uk. We will compile a list of interest and if the demand is sufficient we will set up a training course at a suitable venue. Reviewed…
All details of training courses can be found in the course timetable available from the link below. https://www.scomis.org/courses/ Reviewed on 08/06/2022 – VF
To book on a training course you can either, contact the Scomis Service Desk via telephone on 01392 385300 or email scomis@devon.gov.uk. All course booking acknowledgements are sent via email to the school administration email address. Reviewed: 28/07/2020 – AT
After succesfully migrating to SQL2008 a school using SLG hosted by ScoMIS needs to carry out the following steps…
Who in a school can ask for a user recovery, i.e password reset… Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where this is not possible and for example a school technician calls on their behalf the user should not divulge their security responses to…
From time to time, you may for whatever reason, need to restore a file which has been lost, deleted or changed. With the Scomis remote backup service, you can do this easily following these notes – nb – You will not be able to perform a restore if the workstation or server is currently backing…
During half term, and school holidays, as many schools switch their PC’s or servers off, Scomis will not be monitoring log files for backup failures and sending out subsequent backup failure emails to the school were applicable. However, if the school would like to check the backup log file themselves whenever they like, they are…
If your users use a domain user at school and a local user at home when logging onto their laptop they face the following issues…
You maybe worried about what happens to your encrypted device during the school holidays. Especially over Summer when it may not be used for over six weeks.
This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…
You can login with these accounts – Updated 2012-11-29 Secondary Secondary log in at: https://data.scomis.org/SLGSecondary The SIMS data is accessible via the terminal server shortcut choosing “SLGSecondary” Pupil – SD06aakhtar / Testing4$ Parent – SSaakhtar / Testing4$ Parent – SSPtackroyd / Testing4$ Teacher – SSrporter / Testing4$ Teacher – SStng/ Testing4$ Administrator – SSmasif /…
This guide is for the School SLG Administrator and gives step-by-step guidelines for unprovisioning (removing all access rights from) users for SLG…
This guide is intended for the School SLG Administrator and takes you through what to do when a password does not work for one of your users…
Scenario – A device will not boot and displays an “Isolation period had expired” error messate…
NovaT6 will prompt for a username and password on the Hosted Terminal Server if the user has launched NovaT6 from a custom shortcut.
A number of pre-install checks are made to lessen the risks of problems during installation of the ScoMIS Encryption Service Software. These happen automatically and depending on their outcome can either be classified as a pass, fail or warning. If a condition fails the installation will not proceed and (for example) you may need to install…
How are updates to the devices configuration applied, e.g assigning a new user to a machine…
If you receive an error when attempting to login saying: “The isolation period has expired…
South Dartmoor College talk about using SLG…