System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience. Desktop Requirements Hardware 1.33 GHz Dual-core CPU 130MB free memory 260MB free space Network A working internet connection with stable 1 Mbps download upload bandwidth….
Our connector is in the process of being updated to enable new features such as smart sizing and the ability to connect back to a 2003 server to enable legacy applications as we migrate everyone over to 2008…
All the applications required to run SIMS and FMS are installed on the Hosted Application Service…
Now that Internet Explorer 11 has gone end of life (see here) we have had to deploy Microsoft’s new Edge Chromium browser across the Scomis Hosted Platform. Many websites had stopped working fully in IE11 and had compatibility issues, which resulted in pages not showing fully and some functionality not working. Whilst Edge is now…
The Summer 2022 SIMS Upgrade (V7.206) & FMS (V6.206) is planned to be rolled out on the evening of Friday 22nd July 2022 from 5.30pm (Scomis Hosted users please log off by 5pm) Important Information: Following the upgrade ESS have had reports from Schools to advise that they aren’t able to access Edit Marks…
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Currently, it is only possible to access your Onedrive data by using the Onedrive website (as opposed to the Onedrive app) within the Scomis Hosted platform. To do this you will need to have the “Onedrive” shortcut allocated to your Hosted account. There will be users within your school who can do this for you…
The Password Reset utility is available for Hosted Applications users that have been given access to the User Management Shortcuts and is used to reset Hosted Applications passwords as well as disabling / enabling Hosted Applications user accounts. Username – Use the drop down selector to locate the appropriate Hosted Applications user. Logon Method –…
After an update to the Scomis WebClient software it may be necessary to clear locally cached internet browser files which will remove any references to expired security certificates used on Scomis servers. When attempting to connect to WebClient a message from the web browser may be presented indicating that the server authentication certificate was unexpected,…
Version 6.xx of the Hosted Applications is entirely written in the Microsoft .net framework and represents a fairly major change to the underlying code of the connector. The Microsoft .net code allows the client to be much smarter, adding functionality such as Secure User Credential validation that occurs before logging onto the platform. Version 6.xx…
Step 1 – Close out of SIMS using Focus – Exit. Step 2 – Go to the start menu and type add/remove programs and locate Hosted SIMS. Step 3 – Uninstall the existing version of Scomis Hosted Applications. Step 4 – Download and install latest Hosted connector via the following link http://faq.scomis.org/kb9079/ Step 5 –…
If you have user management access within SIMS.net, you are able to assign users at the school with additional shortcuts. The shortcuts for the users appear along the left side panel and can be viewed/hidden using the 2 green arrows in the top left of the screen. In order to assign the shortcuts, under the…
Upon trying to open the local copy of SIMS you may encounter the following error: Incorrect C:\Program Files\SIMS\SIMS .net\connect.ini file : System.Exception When downloading the connector for the first time, it should automatically update the connect.ini file with your schools database information. The file should look like the following: [SIMSConnection] ServerName=SIMSDB12\SIMS2008 DatabaseName=School Name ConnectionType=TrustedAuto CommandTimeout=1000000…
Occasionally, you may need to be able to access your Scomis Hosted SIMS remotely, such as at home. You can access the Scomis Hosted Applications service from anywhere with an internet connection. In order to do this, NOTE: Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure…
When connecting to the Scomis Hosted Applications service, if you receive the following error: “Can’t connect to the remote computer using the specified forward proxy configuration” Check to see if you can access the internet and one of the following websites in Internet Explorer (not Chrome) : https://gw.scomis.org https://gw-eclipse.rdp.scomis.org https://gw-swgfl.rdp.scomis.org Check that the proxy in…
“Your computer can’t connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.” This error is usually related to internet connectivity on the workstation, a profile reset for the user will not resolve the error. Test the internet connection, i.e. try…
This FAQ will demonstrate how to create a new user for the Scomis Hosted Applications service in order to give staff access to SIMS. Firstly, create the Personnel record for the member of staff under Focus > Person > Staff, click , fill in the appropriate details and click (Ignore this step if you have already created…
In order to maintain a secure access to the Scomis Hosted Applications Service, it is essential from time to time to update the SSL certificate that is used to encrypt the traffic. The SSL certificate is issued by our certificate provider who owns both an Intermediate certificate and root certificate. These certificates are usually present…
Since the recent Microsoft Anniversary Update to Windows 10 which appeared to have introduced a bug affecting a 32bit Windows 10 computer’s ability to establish a remote connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive error messages relating to RDP (Remote Desktop Protocol). Previously the only way to resolve this…
We have become aware of an issue caused by the recent Microsoft Anniversary Update to Windows 10 which appears to have introduced a bug affecting a 32bit Windows 10 computer’s ability to establish a remote connection usually with a ‘Security Package Error’, including to our Hosted Application service. Users are unable to connect to the remote session and receive error…
Scheduled Tasks for SchoolComms: Customers may want to use Scheduled Tasks to update SchoolComms however unfortunately this functionality is currently not supported on a Hosted Environment. This is due to the SchoolComms software not being able to specify an individual schools data on a server so it won’t work. Advice: We have spoken to…
SchoolChooser is an application that allows a single Scomis Hosted Applications user ID and password to be used with multiple schools on the Hosted Platform. The initial versions of SchoolChooser allowed users to select a school from a drop down list. The list was populated from information in the Scomis Hosted Applications platform. What’s New?…
Once SIMS is setup on Scomis Hosted Apps open SIMS as Scotech. Open System Manager – Manage Users Filter User by Active – Yes Group – Class Password – Encrypted SQL Role – Employee Click Search and then Print Use the default settings and click OK Select All and Paste into a Blank Excel Workbook…
It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE: Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that all users and devices are covered for remote use rights…
If no one in school has access to add new users to Scomis hosted applications / hosted SIMS service, we are able to do this on your behalf. This may include SIMS – Sims .net permission levels, FMS, Data Transfer or Hosted Applications. Please use the form below to set out your requirements. User Access…
The latest generation of Surface Tablets will allow you to install the full Hosted Applications connector which can be downloaded here. However if you wish to install the Hosted Applications service on to a Windows RT device you will need to follow the steps outlined below. Open the Windows App Store and search for Remote Desktop,…
After upgrading to version 5.x of the Scomis Hosted Apps connector from an earlier version, i.e 5.10 to 5.13 you mayreceive the following error…
The process to suspend or disable user accounts is in two parts and needs to be undertaken by an appropriate person with SIMS System Management and Hosted Applications User Management permissions. Firstly the users SIMS system manager account needs to be marked as inactive, after which their Hosted Applications account needs to be marked as…
This FAQ attempts to answer one of the most common questions posed by new customers when they are considering moving SIMS from their local set-up in school to be hosted with us…