When working within the Hosted Application Service (Terminal Server) it is asking to install a tcalnk32.cab add-on in order to be able to print online statements from Lloydslink. Unfortunately due to restrictions within the Hosted Application Service (Terminal Server) it is not possible to do this so in order to print Lloydslink online bank statements you…
SIMS.ini is used be the Capita SIMS .net and related applications to store the file paths and settings used by the application and software updaters. It is always located in the C:\Windows folder. It can be edited in a text editor such as Notepad, but in order to save requires elevated permissions as the file…
The HOSTS file is a method of bypassing Domain Naming Services (DNS) for host lookups. It is often used to identify local network computers or to redirect/fake the address of another computer. The HOSTS file is always located in C:\Windows\System32\Drivers\etc regardless of whether the operating system is 32bit or 64bit. A standard sample is always…
If you have an RM CC4 network you can download this package to import into your site ready for deployment
You are in the Storage Platform console and try and connect to a backup client and it gives the error that the username or password is incorrect. It is most likely that the encryption key used contains a character which causes this error – ie a colon : Check the Scomis password generator to see…
Schools who use Third party applications that integrate with SIMS .net have to use the Scomis VPN version of the External Connector. This solution uses OpenVPN to create a secure connection between the schools computer and the Scomis network. As OpenVPN runs as a high level System account, the new External Connector takes advantage of…
This is the process to carry out when a school is leaving the Hosted Application Service, either to take their data back locally or be migrated onto another service provider.
The File Manager shortcut within Hosted Applications may be accessed via the Apps & Tools menu on the left hand side of the SIMS screen. If it does not appear here, you will need to ask for the shortcut to be allocated to you by someone at the school with User Management access. File Manager…
To request the external connector please go to the following webpage
When connecting to the Scomis Hosted Application service you may get an error relating to “Remote Desktop can’t connect to the remote computer”
Using FPS Web Companion on Hosted Applications Service
In most cases you would be able to deploy the connector across a school by using group policy with the MSI downloadable from http://www.scomis.org/go/hosted
When connecting to the Scomis Hosted Application service you may get an error relating to “Remote Desktop can’t connect to the remote computer”
When installing the Scomis Hosted Apps Connector the installation package will attempt to remove existing versions before completing installation. In some circumstances this will not be possible and you will get an error stating
Connectivity requirements specific to schools on the SWGfL in Devon, Plymouth and Torbay only…
If your school network uses Applocker or other Software Restriction Policiy software such as RM CC3/4 you need to be aware of the following…
Built into the Hosted Application Connection is a connection tester that will work through testing the connectivity required for access to our services…
You may find the problems logging onto the Hosted Application Connector with Windows 8, 8.1 or Windows 7 after you install the RDP 8.0 update…
Connectivity requirements for the Scomis Hosted Applications Connector…
Your SIMS Terminal Server shortcut has dissapeared from your desktop and start menu…
Support information (more to follow) Solution is to be installed in two DCC Care Homes – management software runs in the cloud and power to the access points is provided by Ubiquiti TOUGHswitch carrier switches, Internet connections through Meraki MX60 Security appliance and MR18 access points. DCC PCs connect through a Fortinet VPN managed by…
When logging onto the service through the Connector you may find a second login box asks for your password..
You may get the error “Hosted Applications Bootstrap – 0003 Missing Hosted applications GUI Files in $Local Path” when launching the hosted application connector…
The following information needs to be considered for schools considering the implications of leaving SWGfL and finding other internet providers. There will be no affect to the service you receive from Scomis but some changes may be required to be made by your new ISP. Remote support can continue outside of SWGfL. Filtering – The…
Scomis install, configure and support many types of WiFi solution that fit different needs. These are the managed WiFi systems that are in place: UniFi Access points from Ubiquiti (new installations, support) Meraki Access points from Cisco (new installations, support) Meru Access points (new installations (possibly with RM, limited support) Nortel Access points and controllers (no…
You may find the initial logon to the service through the Hosted Application Connector is slow, on some systems it can take upwards of 60 seconds…
When attempting to print in SIMS an error message appears stating ‘You do not have permission to use the selected printer’. Try completely removing and reinstalling Screwdrivers (Double check whether the school need x32 or x64 bit) After doing so, go to Help > Reset to default settings on the connector, however if the hosted…
The current auto upgrade application for the external connector was not designed to work on Windows 7 workstations…
To change to a left handed mouse click within the Hosted Environment, a shortcut will need to be added to the user’s profile. A member of staff with User Management permissions in SIMS will need to add the shortcut by opening the TS Shortcuts tool found within the User Management tab. The Swap Mouse Buttons…
You may have problems with print output from Exams marksheets where the words/characters are bunched together to the point where they are unreadable if your printer is a network printer…