As part of an upgrade to the Scomis Remote Backup Service we will be migrating customers’ backups from our Devon based datacentres to Redstor’s UK based datacentres. For information Attix is now owned by Redstor. Like our existing service your backups will be stored in ISO27001 accredited UK datacentres; your backups will be securely transmitted…
What if I want to backup more data? Under our improved service many customers will wish to protect more of their data with us – as the more data a customer protects the better value is obtained. This service applies no limits on the amount of data a customer can protect; there are no enforced…
The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor icon in the system tray and Open. (b) On the workstation the backup is installed on, go to Start and search for…
This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\ Take the most up to date log file (currently sclog-9.6K.log) KB18893
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive the error message below Your computer can’t connect to the…
In order to publish reports in SLG the required year needs to be present To add an academic year go to Tools>Lookups>Maintain Search for SLG Document Category and add a New Academic year in section 2 Values Click Save It will not be visible in SLG until everyone has logged out of Sims .net so…
If you haven’t updated your school firewall and filtering products you may lose access to the service in the event of a problem with one of our providers.
How add a Favourite link for customers who access the Scomis Hosted Applications Service.
Besides a user proxy which may be accessed via Internet Explorer>Tools>Internet Options there may be a proxy set on the machine itself. To find out open a command prompt and type:- netsh winhttp show proxy This usually comes back with Direct access <no proxy server> If, however, there is a proxy listed it can be removed by…
It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE: Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that all users and devices are covered for remote use rights…
S&N TEAM ONLY – Check with a colleague before doing this If you need to provision a user quickly login to server 10.224.104.176 Under C:\Program Files\SIMS\ADProvision you will find Batch files for each school. Running this Batch file will start the provision. Check before doing this if you are processing several users! To check provisioned users…
If no one in school has access to add new users to Scomis hosted applications / hosted SIMS service, we are able to do this on your behalf. This may include SIMS – Sims .net permission levels, FMS, Data Transfer or Hosted Applications. Please use the form below to set out your requirements. User Access…
The latest generation of Surface Tablets will allow you to install the full Hosted Applications connector which can be downloaded here. However if you wish to install the Hosted Applications service on to a Windows RT device you will need to follow the steps outlined below. Open the Windows App Store and search for Remote Desktop,…
Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: “It is possible that your Clock is wrong and doesn’t match the Server Time.” “ERROR – Creating XMLRPC Object” To resolve this check the…
Here is a quick guide document for schools new to the Hosted Application Service. Please download and read this PDF file: Welcome to the Scomis Hosted Application Service
If there is a case of duplicate records and/or parent of leaver needs to be unprovisioned but cannot be found. Go to Routines>Active Directory Provisioning>Provision Users>Contacts / Parents>Remove Contacts Under the search button there is a tick box entitled ‘Contacts with no child’ Tick this tick box and then click search This will list all…
When printing from FMS or SIMS print jobs may come out with the writing, tables and/or Headers/Footers off the edge of the page. To resolve this you will need to check the Printing Preferences on the printer you are using: Outside of Hosted Applications you need to click on your (Windows 7) Start Menu – Devices and…
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After upgrading to version 5.x of the Scomis Hosted Apps connector from an earlier version, i.e 5.10 to 5.13 you mayreceive the following error…
FPS Web companion is a piece of software (provided by HCSS/Capita) that allows users to perform budget planning tasks. The software has two components that extract data from a SIMS or FMS database. These components are known as the FMS link and the P7 link software. This software is now available to all of our Hosted Application customers. If you wish…
The process to suspend or disable user accounts is in two parts and needs to be undertaken by an appropriate person with SIMS System Management and Hosted Applications User Management permissions. Firstly the users SIMS system manager account needs to be marked as inactive, after which their Hosted Applications account needs to be marked as…
This FAQ attempts to answer one of the most common questions posed by new customers when they are considering moving SIMS from their local set-up in school to be hosted with us…
Occasionally a school will call and ask for a CSV file that contains a list of all of the encrypted laptops for that school. The following is the steps required to create this report: Log into the Encryption Management Console. To get to the required program press Start – All programs – Mcafee Endpoint Encryption…
An updated version of AutoUpdate is now available. The new version runs as a Windows Service which has sufficient access permissions to check and update the installed SIMS .net applications folder. This version works for both legacy SWGfL direct connection customers as well as the replacement External Connector OpenVPN. How to get the latest version?…
As an example Tom.Jones63 already has access to school A where he is mainly based and needs access to school B and C which are within the same Federation or Trust, this is not an unusual request as it is recommended to have a single logon for each school, rather than multiple different ones. The…
What is Discover and why would we want to use it?
How the remote access available to the Hosted Application Service can benefit your school…
This will mainly apply to anyone using the scomis hosted applications service who require staff to access linked software such as FMS, DCC Applications, Scamp, PS Financials etc but who do not require access to the Sims .net database. There is a permissions group which gives no access to any of the student or personnel data…
To create a simple report to generate a list of Usernames and passwords for SIMS Learning Gateway: Reports | Design Report | Create a new report Click on Contact, click next Click on the + Contact Information, select Addressee, AddressBlock of the home address [AddressBlock], Salutation Double click on the Students subreport, click on +…
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