How to enable/disable icons at the top of SIMS

To enable the icons for Pupils Staff etc along the top of SIMS you need to look in the Tools menu. Click Tools Then Setups – User Options Under 3. Visual Settings put a tick in Display the Focus Bar to enable the icons or remove the tick to disable.   Reviewed: 06/03/18

Changing the Room in Equipment Register

Rooms are brought across from SIMS when you open FMS Equipment Register. To Change or Update the rooms in Equipment Register you must open SIMS: In SIMS Click Focus -> School – Rooms Browse to the Room you wish to update Change the name or details which are wrong Click Save Open FMS Equipment Register and it will…

Scomis Backup Utility – SIMS DB Expected backup file not found

SIMS Database failing to backup and the following shows in the log file: 12-11-2016 10:47:47 Starting backup of database: sims UAC OS Detected Backing Up database using DBAttach Method Exception attempting to create backup. Expected backup file not found. Backup not completed. To resolve this you will need to recreate the backup entry in the Scomis…

Change Enrollment Status of a Pupil

To change a Pupil’s Enrolment Status in SIMS: Go To: Routines Student / Pupil Change Enrolment Status Enter the student’s name and click Search Select the pupil and change the Enrolment status at the lower part of the screen Click Save Reviewed: 22/02/18

Suggested Google Chrome GPO ADM Settings – (AMEND AS APPROPRIATE)

The following setting are just a suggestion on how to configure the Google Chrome Group Policy for User Configuration This is based on the ADM file as of 2nd February 2014 – a more up to date ADM may differ. Browse to User Configuration – Administrative Templates right click and select Add/Remove Templates…Import the Chrome…

Cannot access Springboardos Admin Panel in SWGFL

If you are a school within the SWGFL using the Springboardos site and get a “page cannot be displayed” error this is because the admin panel needs to bypass the SWGFL. To do this you need to: Open Internet Options from the control panel Click on Connections tab and click LAN settings The proxy should be…

How to securely clean a Hard Drive using Data Wipe disk

USE THIS AT YOUR OWN RISK – DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ.   If you need to securely remove all data from a computers hard drive before reusing or disposing you can use the DataWipe CD-ROM.   Download the zipped ISO DataWipe for burning to disk Or The latest version can be…

Parent Missing House Icon

If an address for a parent is missing the House icon you will need to do the following: Modify the Parents Address within the Pupils details to have a significant difference. (i.e. House name written in capitals) so when you browse you can see the incorrect address. Next look up the parent in Focus – Persons…

Adding SWGfL Proxy Settings to mobile devices (iPad, iPhone, Android)

Add SWGfL proxy server settings to my iPad or iPhone 1. Navigate to the ‘Settings’ app and tap on ‘WiFi’ 2. Next, tap on the WiFi network you need to add the proxy to. This should be one you are currently connected to. 3. This next page will display all of your network information, for the network you…

Default short codes for the Avaya IP office

Below are the default short codes for the IP Office. Please be aware this is a default list that could be changed.   IP Office Essential Edition/IP Office Preferred Edition/IP Office Advanced Edition Short Code Telephone Number Feature A-Law U-Law *00 Blank Cancel All Forwarding tick tick *01 Blank Forward Unconditional On tick tick *02…

Adding a Hosted User to Supportworks/the Portal

If a user from a Hosted Applications school wants access to the Portal or to be setup in Supportworks they will need to request that a member of staff from their School with System Manager rights in SIMS set them up as a user (they don’t need to be given any permissions) and requested as…

Trouble shooting Self Service Portal log on issues on the Service Desk

When a user lets us know that they are unable to log in to the Self Service Portal there are a few you can check. If the message says Authorisation Failure, please check your customer ID and / password and try again, check that they are using the correct username. Hosted Application Schools Check if they…

Resetting Scomis Self Service Portal passwords for non Hosted App schools

Please see below how to reset a user’s Self Service Portal password for Non Hosted Application Service School only. 1) Login to Terminal Server. 2) Double Click on the icon Supportworks – Reset Password. 3) Read the warning and click Yes to proceed. 4) Select the school 5) Select the username 6) E-mail new password…

Using Teachernet and Collect with Hosted Applications

When using Teachernet or Collect with SIMS on Hosted Applications you must  use the links from the left hand panel  on SIMS to access them, other wise you will not be able to import and export files to and from SIMS. If any of the links that you need are missing, your main administrator or ICT technician should…

How do I get access to Torbay Council Intranet?

Torbay Council Intranet is called Insight. Also the telephone directory is called corp-toad2.

To access these sites (if you do not have access already) you will have to do the following:

Go to My Computer or Computer if it is Windows 7
Click C: drive
Open Windows folder

Scomis Self Service Portal – An Introduction to

What is Scomis Self Service Portal? Scomis Self Service Portal is a Web-based application, which allows you to access your organisation’s IT support and services, at any time of the day. You can log onto Scomis Self Service Portal using your web browser, using the address https://selfserve.scomis.org/ You can use Scomis Self Service Portal to request…

How do I get rid of all of the markups in Word?

You can either click on the arrows to go through each one to check you are happy with the change and then click on the tick or the cross. If you are happy to get rid of all of them, click on the down arrow to the right of the tick and select ‘Accept all changes in document’

Common text file types

Text file types

.doc – Microsoft Word Document – Automatically selected when saving in Word 2003

How do I open an Elevated Command Prompt?

I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with the machine. Type cmd.exe into the search box on the Start menu. Right click on it and choose Run As or Run As…

Changing a Hosted Applications user name – ie due to surname change

To change a hosted applications username following a request from the school (normally if someone gets married) firstly login to SIMSNET01 and rename the user’s account in Active Directory, making sure all fields get updated including the login name field. Connect to the users school SIMS database. Go to Focus, System Manager and re Windows…