Check if there are any details in the safe detailing how to set this up/in what format
Contact the company who supplied/installed the machine
Find the folder/file
Right click the file and follow the path to Send To – Desktop(shortcut) and click on this
Log into EasyMail
Select Options
Select Mail
Tick Send Messages as HTML then click Save Changes
If you are getting a message saying ‘ Insufficient Disk Space’ or your backup logs are telling you it cannot backup because you don’t have any space left on your disk you will need to delete some files to make more room…
This FAQ details the support available for Antivirus software provided under the ScoMIS antivirus scheme.
The following management tools and additional applications are available as part of the McAfee Antivirus scheme licence entitlement…
Recommendations for a minimum wireless access point configuration.
This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…
The SWGfL Managed Service provide by Research Machine (RM) blocks SPAM. For example – In the week commencing 16th of May the service received 24,612,942 emails…
How to set your Home Page in Internet Explorer and FireFox
How to configure Windows Updates when behind a firewall using a proxy server.
How to backup the RM CC4 Management Console Database when using Remote Backup Software.
Please click on the link for a video guide of how to delete the Temporary Internet files and reduce the size of the folder where they are stored.
Video guide on how to get you IP address for your computer. Click the link to watch.
Video guide how to setup Outlook 2007 to be the email client for SWGFL EasyMail.
Click the link to watch.
Use EasyMail advanced filters to automatically forward email to other members of staff based on content type or sender information.
First the new printer will need to be assigned an IP address. In order to do this you should consult the user guide for that printer type. Start > Printers & Faxes > Add a Printer > Next Un-tick the Automatically Detect & Install my Plug and Play printer Choose Create a New Port >…
Sometimes a print job gets stuck in the queue; the school users can’t delete it themselves etc. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: Remote into…
Is there an error message or red/amber LED on the printer? YES – Obtain printer make and model and approximate age Re-seat the printer cartridge(s) and ensure there are no paper jams Restart the printer If no difference download the manual to troubleshoot the exact problem NO – As System Administrator login to the curriculum…
If there is absolutely no sign of life then try toggling the power switch. Check the power cable is securely plugged in at each end. Try swapping the power cable for one you know works…..
Usually this means your monitor is turned on, but your computer is not. If your computer is on, and you get this error, it means the cable from the computer….
Some computer monitors can be rotated, so there are video cards which support that rotation….
First of all check for ANY signs of life – any lights or noises at all?
Check the power leads are secure at both ends…..
If the correct characters are not appearing when you type, it may be that the Windows regional settings are out – the classic example is the @ and “ keys are switched around on US keyboards…..
Ensure that both devices are plugged securely into the computer – for wireless devices check the wireless receiver is plugged in.
Try connecting them to different USB ports……
Windows 7 – Go to the start menu – Devices and Printers use the right mouse button on the printer you wish to choose and from the list choose Set as default printer. Your default printer will be identified by having a tick on the bottom left of its icon. Windows 10 – Go to the start menu –…
First make sure the printer is plugged in and turned on.
Go to Printers and Faxes and right click on the printer in question and choose ….
To add a network printer go to the start menu and click on printers and faxes.
On the printers and faxes screen right click on an empty part of the window and choose Add Printer and then click next.
Click on Network printer or a printer attached to……
This could be because your printer has been disconnected somehow.
Check the network cables from the printer.
Check to see if other workstations are having the same……..
If this is happening your printer may be dirty.
Check if your printer is able to run a print clean page which can be found by going into printers and faxes…..