Quick Letter Template Update 2024 – Process

Following the 2024 Spring Upgrade the Quick Letter Template has been updated. If you are using Quick Letter for the first time please also read: https://faq.scomis.org/kb6470/ This has been applied to the Scomis Hosted Platform, however users will need to carry out the following actions: Hosted Schools: Schools which use their own customised Quick Letter…

Trellix Anti Virus – Product Download

Trellix AV Bundle Download –  Standalone Installable Release (Password Protected, please contact the Scomis Service Desk) This zip file contains the compressed files for Trellix Endpoint Security Standalone Install (ENS) Please read the documentation here : Trellix Agent 5.7 Installation Guide

Parent Pay – Log Error – Root Element Missing

If you get a “SIMS Command Line Reporter” error when running Parent Pay please check the log files found in : F:\Public\ParentPay\Users\username\Logs\ In the logs it may say the error “Root element is missing.” Please follow the steps to fix this issue: Log into MIS Sync Go to Tools > Settings > SIMS and check…

Scomis Hosted Post-Migration Form Guidance

This article is the accompanying guidance for the Scomis Hosted Post Migration Form. Customers will need to check off this list to confirm that the migration has been completed so that all parties are in agreement for sign-off. This check list will be done by the contact for the school during the migration on the…

Hosted Application Service – Supported VLEs and Third Party Applications

The Scomis Hosted Application Service offers support for a wide range of 3rd party applications which require access to Capita SIMS. Below is an explanation of what is supported and how different applications are supported. While we cannot list all applications, we have done our best to list some common ones below. For a slightly…

Common Discover Issues (Hosted Schools)

Discover icon missing from SIMS. If you are logged into Scomis Hosted 2016 and Discover is missing please try the following fix: Open File Manager from the shortcuts. Type in the following replacing * with your username:  C:\Users\***********\Windows\SIMS.INI Example C:\Users\Jill.Foster45\Windows\SIMS.INI The SIMS.ini file will open in notepad. Update the link which says: SIMSDiscoverDirectory=G:\Discover Client\ to:…

4Matrix Upgrades

15-1-2020 NOTE – Due to a change in the installer for 4Matrix the customer can no longer Update 4Matrix. A request will have to be sent to the Service Desk and updated on a school by school basis. This will be looked into further.   A new launcher process has been developed that will put…

Scomis Hosted 2016 Printing Requirement

Scomis Hosted Application 2016 Service uses Microsoft Remote Desktop Printing.This means that any printers which are used with Scomis Hosted Application Service are required to be Microsoft Certified and Compatible with Microsoft Windows Server 2016.If they are not on the Microsoft certified list, which can be found below, printing from Scomis Hosted may have unpredictable…

Using the Egress Application

If you need assistance on how to use the Egress Application for sending secure emails via Outlook please click the link below to read our guide: Using the Egress Application If you have any questions please call the Scomis Service Desk on 01392 385300 or email us at scomis@devon.gov.uk.

School Comms – Does not open

Users may have a problem when opening School Comms within the Scomis Hosted Apps. The application may open the initial screen and then fail to open or not open at all. If this happens the S&N team will need the call to do the following fix: Below is done by S&N: Log in to SIMSNET01…

Antivirus: McAfee VirusScan Enterprise 8.8 Patch 16

Note: Please be aware that McAfee VirusScan Enterprise is due to come to end of life on 31st December 2021. Please upgrade your Anti Virus before then McAfee VirusScan Enterprise 8.8 Patch 16 (Installable release) Standalone Patch 16 (Patch only) Mcafee Zip Password: Contact Scomis Service Desk (McAfee License required) Scomis Service Desk email: scomis@devon.gov.uk…

Adding Email Address Exception for Junk\SPAM Filtering

There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe Senders list. Office 365 If you use Office 365 you can do this by Signing into your Office 365 web app At the…

Exporting Users for Importing into Scomis Hosted SIMS

Once SIMS is setup on Scomis Hosted Apps open SIMS as Scotech. Open System Manager – Manage Users Filter User by Active – Yes Group – Class Password – Encrypted SQL Role – Employee Click Search and then Print Use the default settings and click OK Select All and Paste into a Blank Excel Workbook…

Connecting to the Scomis hosted SIMS Application Service using Android devices

It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE:  Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that all users and devices are covered for remote use rights…

Force SLG User Provision and Check Provisioned Users

S&N TEAM ONLY – Check with a colleague before doing this If you need to provision a user quickly login to server 10.224.104.176 Under C:\Program Files\SIMS\ADProvision you will find Batch files for each school. Running this Batch file will start the provision. Check before doing this if you are processing several users! To check provisioned users…

Using the Scomis – External Connector Diagnostics tool

The Scomis External Connector Diagnostics tool is located in C:\Support\ after the installation of an External connector. It can alternatively be downloaded directly from here. If you have just installed an external connector and it is not working run this tool. Check IP Addresses:Click on Check IP addresses, if it only shows one address: –…

Troubleshooting Installing Scomis Open VPN External Connector

Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: “It is possible that your Clock is wrong and doesn’t match the Server Time.” “ERROR – Creating XMLRPC Object” To resolve this check the…

Totals in the Bank Statements Summary are not correct

Should the totals in the Bank Statement Summary report appear to be wrong, the Bank statements balance need to be verified. To do this: Click on Focus – General Ledger – Bank Reconciliation. Then click on the new menu option along the top called “Bank Reconciliation” and click “Verify Balances” (or press the F7 key) Once this…

How to boot a Mac (OSX) into Recovery mode

If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command Button and R on the keyboard then press the power button. Release the keys once the Apple logo appears. Recovery mode should then…

Mac will not access the App Store and secure websites

If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need to set the proxy for Secure Web Sites: Open System Preferences Click on Network Preferences Select your active network connection on the left panel…

PC giving error “Invalid Partition Table!”

If you get the error “invalid Partition Table!” when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all removable or external drives. Restart the computer. Wait for the BIOS status screen to appear. The screen will either have the logo of…

How to import Early Year Progress Grids

If you want to use the Progress Grids for Early Years Assessment you will need to import the Templates file. To do this go to: Routines – Data In – Assessment – Import Click the browse button and go to the following location: Hosted Schools: F:\Public\AMPA\[REGION]\Assessing Pupil Progress\Grid Templates Non-Hosted Schools: C:\Program Files (x86)\SIMS\SIMS.net\AMPA\[REGION]\Assessing Pupil Progress\Grid…

FMS – Error Exception in Module Finance.exe at 001870fd

When trying to open FMS the following message appears: Error Exception in Module Finance.exe at 001870fd. Stack level exceeded in finfunc.p_HandelRedirect This is related to the FMSSQL folder in Program Files and seems to be a corruption in the registry. At this time the only solution is  do a System Restore to the last known date FMS was working….

How do I find out why an order was cancelled in FMS?

To find out why an order was cancelled you will first need to know the date of when the order was cancelled. The reason why it was cancelled will be what was typed by the user who cancelled the order. Once you know the date: Click Reports -> then General Ledger -> Audit -> Audit Trail…. Enter…