Scomis Remote Backup Service – connectivity requirements from 11th December 2017

As part of an upgrade to the Scomis Remote Backup Service we will be migrating customers’ backups from our Devon based datacentres to Redstor’s UK based datacentres. For information Attix is now owned by Redstor. Like our existing service your backups will be stored in ISO27001 accredited UK datacentres; your backups will be securely transmitted…

How to deselect files from the remote backup – Redstor

The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor icon in the system tray and Open.   (b) On the workstation the backup is installed on, go to Start and search for…

How to access Schoolcomms sclog file on Hosted Applications

This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\ Take the most up to date log file (currently sclog-9.6K.log)   KB18893  

Windows 10 Creators Edition Update & Scomis Hosted Applications Launcher

We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive the error message below Your computer can’t connect to the…

Academic year missing in SLG

In order to publish reports in SLG the required year needs to be present To add an academic year go to Tools>Lookups>Maintain Search for SLG Document Category and add a New Academic year in section 2 Values Click Save It will not be visible in SLG until everyone has logged out of Sims .net so…

How to remove a machine proxy

Besides a user proxy which may be accessed via Internet Explorer>Tools>Internet Options there may be a proxy set on the machine itself. To find out open a command prompt and type:- netsh winhttp show proxy This usually comes back with Direct access <no proxy server> If, however, there is a proxy listed it can be removed by…

Connecting to the Scomis hosted SIMS Application Service using Android devices

It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE:  Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that all users and devices are covered for remote use rights…

Force SLG User Provision and Check Provisioned Users

S&N TEAM ONLY – Check with a colleague before doing this If you need to provision a user quickly login to server 10.224.104.176 Under C:\Program Files\SIMS\ADProvision you will find Batch files for each school. Running this Batch file will start the provision. Check before doing this if you are processing several users! To check provisioned users…

Request for access to Scomis Hosted Applications / Hosted SIMS data

If no one in school has access to add new users to Scomis hosted applications / hosted SIMS service, we are able to do this on your behalf. This may include SIMS – Sims .net permission levels, FMS, Data Transfer or Hosted Applications. Please use the form below to set out your requirements. User Access…

Troubleshooting Installing Scomis Open VPN External Connector

Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: “It is possible that your Clock is wrong and doesn’t match the Server Time.” “ERROR – Creating XMLRPC Object” To resolve this check the…

Unable to unprovision a parent in SLG

If there is a case of duplicate records and/or parent of leaver needs to be unprovisioned but cannot be found. Go to Routines>Active Directory Provisioning>Provision Users>Contacts / Parents>Remove Contacts Under the search button there is a tick box entitled ‘Contacts with no child’ Tick this tick box and then click search This will list all…

FPS Web Companion Software – Hosted Applications Customers Instructions

FPS Web companion is a piece of software (provided by HCSS/Capita) that allows users to perform budget planning tasks. The software has two components that extract data from a SIMS or FMS database. These components are known as the FMS link and the P7 link software. This software is now available to all of our Hosted Application customers. If you wish…

AutoUpdate for External Connector

An updated version of AutoUpdate is now available. The new version runs as a Windows Service which has sufficient access permissions to check and update the installed SIMS .net applications folder. This version works for both legacy SWGfL direct connection customers as well as the replacement External Connector OpenVPN. How to get the latest version?…

How to restrict access to Sims .net

This will mainly apply to anyone using the scomis hosted applications service who require staff to access linked software such as FMS, DCC Applications, Scamp, PS Financials etc but who do not require access to the Sims .net database. There is a permissions group which gives no access to any of the student or personnel data…

Generating a list of provisioned users for SIMS Learning Gateway

To create a simple report to generate a list of Usernames and passwords for SIMS Learning Gateway: Reports | Design Report | Create a new report Click on Contact, click next Click on the + Contact Information, select Addressee, AddressBlock of the home address [AddressBlock], Salutation Double click on the Students subreport, click on +…

Hosted SIMS using Apple iOS / Android / Chrome devices – how to connect iPad / iPhone / Android / Chromebook guide

It is possible to connect to the Scomis Hosted Application Service i.e. hosted SIMS using Apple iOS, Chromebook, Android & Mac OS devices from home or in school using the Microsoft Remote Desktop client application. NOTE:  SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that…