If you have problems with print output where there are missing characters, i.e the actual printout is missing pieces of information that exist in the on screen report or print preview…
Using Outlook with Corero to send Email.
If some of the web-parts are not working for a user whether parent or teacher the most likely cause is due to them having upgraded to Internet Explorer 10 or 11 (IE10, IE11).
Using/configuring the Hosted Applications Sync tool for Corero
Teachers 2 parents now uses Wonde to upload data- if you wish to use Teachers 2 Parents with Scomis Hosted please contact Teachers 2 Parents about moving to Wonde . If you wish to use the old application please see the advise below: Scomis host Teachers2Parents on our hosted SIMS platform. If your school…
In order to fully uninstall the Scomis Hosted Applications Connector, the following steps will need to be taken…
NEW PROCEDURES IN PLACE Step 1: The ‘Accounts that have not backed up email’ is sent to the service desk and to supportworks. Within supportworks the email will need to be moved across to the folder entitled ‘Backups. This will need to be done by the person that is on the early. The person that…
From time to time it my be necessary to move a schools SIMS and FMS databases to a different server. These are the outline steps that are required for doing this. Move Database Use DBAttach to detach the schools databases. Move them onto the Target Server Reattach the Databases Update schools Connect.ini, FMSConnect.ini, DatabaseSelector INI…
If your school sells items such as book bags online via SchoolComms you will need to inform County/HMRC of the VAT element, in order that the monies can be reclaimed. At the moment there is no defined way for a school to mark a payment request as being VAT applicable within Schoolcomms. This would make…
Starting with Version 5 of the Hosted Applications connector, a new Automatic updating component will help to keep the client up to date, removing the requirement for an Administrator to uninstall old version and install an updated Full MSI version…
Issue You have downloaded the Groupcall Emerge app on your Android device and are logging in, and the following error message is displayed. Resolution Contact Scomis service desk so the Server and Network team can login to the Emerge Management console and change your user profile from Senior Management Team or Teacher to Original SMT…
After the post-migration has been completed. The school will then have to complete these final processes to sign off the migration. The school will need to check all migrated databases are correct (acceptance testing), all users able to access the service and are able to print to a compatible printer. The completed sign off form…
This documentation will guide you through a successful implementation of the Scomis Hosted Application Service from your current school hosted environment. It is intended for the Schools SIMS Data Manager (Or similar role) to use and will require input from other members of staff such as the Network Manager & Exams Officer to ensure the…
This article covers the screensaver timeout, that is the length of time a session will receive no input from the user by either the keyboard or the mouse before a password is required to unlock the session.
The process of uploading reports generated in either Profiles or SIMS Assessment will need to be managed carefully. The process is described below.
Some networks require you to use a proxy server to access the Internet. A proxy server is another computer or device that acts as an intermediary between you and the Internet by relaying your requests to a server and the servers responses back to you. Unfortunately, this type of setup requires you to specify certain…
First the easy bit…. How to connect to the Netmon Terminal Server in order to use the Nortel WSS software… Log onto the Netmon box using RDP – netmon.scomis.org or 10.224.104.154 (click start/run and type mstsc in the ‘open’ box) or follow the prompts below: Hit ‘Start’ and ‘Run’, type in mstsc click OK Click…
How to connect to an iPad to a Wi-Fi or Wireless Network To connect your iPad to a wireless network : 1) Start the iPad. 2) Tap on the Settings icon… 3) Once in the settings application, you will be in the screen shown below, tap on the Wi-Fi category to get to the screen…
When clicking print in Supply and getting the print diagloue box and clicking print again the printer only prints out first page, e.g. 1 of 5.
When using Teachernet or Collect with SIMS on Hosted Applications you must use the links from the left hand panel on SIMS to access them, other wise you will not be able to import and export files to and from SIMS. If any of the links that you need are missing, your main administrator or ICT technician should…
Sometimes you may experience the screen ‘freezing’ and you are unable to click on anything. The first thing to try is holding down the Alt key and tapping the Tab key to cycle through the open programs. Often what happens is a program has opened/a dialogue box has appeared, but it has not come to…
You should have a link to File Manager on your shortcuts to the left hand panel of your Scomis Hosted Applications Service, SIMS program, click on this and you will see all the drives available to you and be able to move files between them. When you use Securenet, Teachernet or Collect you must also…
You may encounter the following error relating to various websites you try and open – Since the site is trusted, you may not want to bother with having to click YES every time you visit it? You can disable this message by doing the following – 1. In Internet Explorer, click Tools > Internet Options….
kb6586 The Desktop Analyst Team will now carry out Admin WSFS backup installations. The Storage Platform console now has a generic group called a DESKTOP INSTALL. The S&N team will need to make sure enough DL licenses are allocated to the group (ie 2 or 3) so the installation by the Desktop Analyst works correctly when…
When saving reports from Sims .net the edit options such as Data sort are greyed out – this is in Excel 2010. If the header bar, besides giving the file name, also says Group:- 1. Right click on the ‘Sheet 1’ tab at the bottom 2. Choose Ungroup KB6568 Reviewed 29/04/2015
Individual quickletter templates for staff on the Hosted Terminal Server.
Quickletter doesn’t display the Save and Upload button since upgrading to Office 2010.
Groupcall Emerge is an innovative app for iPhone, iPod and iPad devices that enables schools to have an up to the minute copy of SIMS data on a hand held device.
Steps required to enable the A2C Exams application on Terminal Server.
Upgrading the Discover Client and Databases